We have kept our delivery system simple and as competitive as possible in order to offer our customers the best value for money and world class service.

 

Payments – Paypal and Credit/debit cards

Our payment system is easy to use and payments are taken by Paypal only. This world’s top online merchant is 100% secure and used across the board. Your payment details are not stored at bestcigliquid. Please make sure your address is up to date within your Paypal account and all your information is checked and correct. All orders are sent direct to bestcigliquid and any changes to your order can be made via email to us.

Even if you don’t have a paypal account, you can still pay by card through the Paypal secure system.

UK shipping:

  • All orders will be shipped RECORDED
  • All orders under £10.98 have a standard flat rate of £2.57 First or £2.11 Second class.
  • All orders over £10.98 have a flat rate Recorded shipping cost of £3.80 First or £3.29 Second class.
  • Free shipping over £30.00
  • All UK orders sent Royal Mail and est 2 – 4 days delivery.
  • A next day shipping option is also available
  • All items are sent recorded and tracking kept for all orders
  • Shipping rates are below the normal shipping costs – we pay the rest!

 

Overseas shipping:

All products are Nicotine free which means we are able to ship to some countries. Shipping costs are:

  • All orders will be shipped RECORDED
  • All orders under £10.98 have a standard flat rate of £7.37
  • All orders over £10.98 have a flat rate Recorded shipping cost of £9.67
  • All UK orders sent Royal Mail and est 5 – 7 days delivery.
  • All items are sent recorded and tracking kept for all orders
  • Shipping rates are below the normal shipping costs – we pay the rest!

 

Shipping notifications will be sent after items have been dispatched please check all folders and keep a note on your order number for further communication.

 

Shipping Disclaimer

UK

Any items lost during transit must wait a minimum of 10 days. Using Paypal to speed this up will not help so please contact us before opening a dispute. We have a good relationship with Royal Mail and supply them with weekly lost packages reports.

 

International

All items shipped by bestcigliquid to overseas countries will be sent tracked and recorded.

 

UK Delivery Times

We will always send out your order within 2 – 3 working days. Due to the high demand of our products slight delays may occur. All orders will be shipped 1st class Recorded this can take 2 – 4 days delivery. If you have not received your order within 10 days please contact us at bestcigliquid.

You will receive a ‘shipped item’ notification when your order has left us. We ask that you order your E liquid at the earliest time possible to avoid disappointment due to Royal Mail not delivering as specified – this is out of our control.

 

Returns

If for any reason you are not entirely happy with your Bestcigliquid product you can return the e liquid unopened within 30 days of the date that you received the item. When we receive your returned item in satisfactory conditions, a full refund of the product minus any postage costs will be given. For hygiene reasons e liquid cannot be returned if it has been opened and the seal has been broken.

 

VAT

VAT is added in your total at checkout it is the law for us to charge VAT due to the popularity of our products. VAT number: 216347420

 

For any questions or queries, please don’t hesitate to contact us!

Email: info@bestcigliquid.co.uk

Happy Vaping!