We have kept our delivery system simple and as competitive as possible in order to offer our customers the best value for money and world class service.
Our payment system is easy to use and payments are taken by Paypal only. This worlds top online merchant is 100% secure and used across the board. Your payment details are not stored at bestcigliquid. Please make sure your address is up to date within your paypal account and all your information is checked and correct. All orders are sent direct to bestcigliquid and any changes to your order can be made via email to us.
Shipping notifications will be sent after items have been dispatched please check all folders and by logging into your paypal account to check the status. Also please enable your email provider to accept paypal emails.
Any items lost during transit must wait a minimum of 10 days. Using Paypal to speed this up will not help so please contact us before opening a dispute. We have a good relationship with Royal Mail and supply them with weekly lost packages reports.
Unfortunately Bestcigliquid is unable to replace lost packages that are sent out via First Class Airmail unsigned for post. Please do not wait 2 weeks or even a month before you contact us about a lost package. If you wish that your item to be shipped RECORDED please email us to arrange appropriate shipping costs. Unfortunately, 72 mg Nicotine products will not be sent internationally.
We will always send out your order within 2 working days. Due to the high demand of our products slight delays may occur. All orders will be shipped 1st class Recorded this can take 2 -
All orders are mixed fresh and always sent fresh. You will receive a ‘shipped item’ notification when your order has left us. We ask that you order your E liquid at the earliest time possible to avoid disappointment due to Royal Mail not delivering as specified -
If for any reason you are not entirely happy with your Bestcigliquid product you can return the e liquid unopened within 30 days of the date that you received the item. When we receive your returned item in satisfactory conditions, a full refund of the product minus any postage costs will be given. For hygiene reasons e liquid cannot be returned if it has been opened and the seal has been broken.
VAT is added in your total at checkout, it is the law for us to charge VAT due to the popularity of our products. VAT number: 216347420
For any questions or queries, please don't hesitate to contact us!
Why Choose Bestcigliquid.co.uk?
Customers: If you are sensitive to PG (Propylene Glycol) should have a higher VG (Vegetable Glycerine) content. All flavours are subjective to taste and samples are in place to try before committing to larger quantities. To get the best from our products a quality Vaporizer is required.
All products are exclusive of VAT (added at checkout) and recorded shipping to the UK.