We have kept our delivery system simple and as competitive as possible in order to offer our customers the best value for money and world class service.
Payments – Paypal and Credit/debit cards
Our payment system is easy to use and payments are taken by Paypal only. This world’s top online merchant is 100% secure and used across the board. Your payment details are not stored at bestcigliquid. Please make sure your address is up to date within your Paypal account and all your information is checked and correct. All orders are sent direct to bestcigliquid and any changes to your order can be made via email to us.
Even if you don’t have a paypal account, you can still pay by card through the Paypal secure system.
Payment options are as follows:
- Use your credit card via Paypal
- Paypal credit – Paypal pays us and you pay paypal 14 days later NEW!
An Order invoice can be sent to you if you do not wish to use the website, please email us on email@example.com with your product/s details, name, email and delivery address. We will send you a Paypal invoice for immediate payment.
All orders will be shipped ROYAL MAIL RECORDED/DHL/UPS
Over £30.00 is free 1st or 2nd Royal Mail Tracked
Below £30.00 is £3.60 second class or £4.60 first class Tracked.
The prices above are below the normal shipping costs for these products.
- Please allow 1 – 4 working days for delivery/longer during very busy periods
- Please be aware of our processing times especially during very busy periods and complexity of your order.
- UK orders have shipping options – Second and First Class – Tracked and Signed for. Please select this at checkout.
- All items are sent recorded and tracking is stated on your account.
- Shipping rates are UNDER THE NORMAL SHIPPING COSTS – updated 03/03/19
All products are Nicotine free which means we are able to ship to some countries. Shipping costs are:
- All orders will be shipped TRACKED
- Orders below £30.99 has a shipping cost of £9.98
- Orders above £31.00 has a shipping cost of £14.98.
- All orders sent Royal Mail Air Mail or other delivery service (depending on weight) and est 5 – 8 days delivery.
- All items are sent recorded and tracking kept for all orders
- Shipping rates are below the normal shipping costs – we pay the rest!
Shipping notifications will be sent after items have been dispatched please check all folders and keep a note on your order number for further communication.
Any items lost during transit must wait a minimum of 10 days. Using Paypal to speed this up will not help so please contact us before opening a dispute. We have a good relationship with Royal Mail and supply them with weekly lost packages reports.
All items shipped by bestcigliquid to overseas countries will be sent tracked and recorded.
UK Delivery Times
Please be aware we do have a processing time of 2-3 days, this is due to our products freshly prepared. Our products are not shelved and stacked but made fresh each time.
We will always send out your order within 2 – 3 working days. Due to the high demand of our products slight delays may occur. All orders will be shipped 1st class Recorded this can take 2 – 4 days delivery. If you have not received your order within 10 days please contact us at bestcigliquid.
You will receive a ‘shipped item’ notification when your order has left us. We ask that you order your E liquid at the earliest time possible to avoid disappointment due to Royal Mail not delivering as specified – this is out of our control.
If for any reason you are not entirely happy with your Bestcigliquid product you can return the e liquid unopened within 30 days of the date that you received the item. When we receive your returned item in satisfactory conditions, a full refund of the product minus any postage costs will be given. For hygiene reasons e liquid cannot be returned if it has been opened and the seal has been broken.
VAT is included with each product and added on checkout. It is the law for us to charge VAT due to the popularity of our products. VAT on each product is charged at a STANDARD RATE of 20%
VAT number: 216347420
For any questions or queries, please don’t hesitate to contact us!